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Customer Notice re: COVID-19


Customer Notice re: COVID-19

Dear Customer,

I hope that this message finds you and your family safe and healthy during this unprecedented time of uncertainty. The relatively recent emergence of COVID-19, also known as the novel coronavirus, is understandably a big concern, with impacts on all areas of life. As this new world currently remains in flux, the team at COMDA.COM is working diligently to better understand how these impacts will affect the lives of our employees, our customers and our industry as a whole.

The health and well-being of our staff and customers remains our number one priority during this critical period. Maintaining our health helps us ensure that we have the ability to meet both the current and future needs of our customers. However, we also understand that the next few months will be significant in terms of assisting our customers. As trade shows and customer events are cancelled or postponed around us, already our customers are wondering how to build and maintain their own customer relationships.

We want you to know that the team at COMDA.COM is here to assist you. At this time:

  • We continue to service customer requests, however we will be handling all customer service inquiries via Web chat or email at cs@comda.com.

  • Due to required government closures, we have a reduced customer service and technical staff operating remotely.

  • Potential delays to our current shipping time frames are to be expected. Please let us know if you require immediate service or have specific deadline requirements.

Our digital platforms continue to allow our customers to place orders at any time, day or night, and we remain connected on social media to address your concerns. Please utilise our digital tools such as Live Chat or Customer Service Email or, if you prefer, leave us a voicemail. We will be replying to customers as quickly as possible.

We are committed to seeing our customers through this period of uncertainty, as we have done many times over the past 47 years. As developments unfold, we continue to monitor news sources and are making changes to our order of operations as is deemed necessary. If you need assistance during this time, please do not hesitate to reach out to us. We are here to help.

Sincerely,

Michael Warren,

President

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